If you do not satisfied with our goods and want to send them back to get a refund or an exchange, you can send a message to our after-sale Customer Service (email address: firstname.lastname@example.org), they will reply you in 24 hours(except weekends) and give you further information and some useful advice.
We accept order cancellation before the product is shipped or produced. If you want to cancel your order please contact us at email@example.com within 2 hours after you placed the order by sending us email from your register email. Write your "order number + cancellation" on the Email Title, like "NH0001 Cancellation" to make your Email be recognized easily, so we can solve your problem as soon as possible. If the order is cancelled you will get full refund, but due to the specialized nature of prescription lens and blue light blocking lens, we may still charge a half of lens and frame after 12 hours of payment. We cannot cancel the order if the product has already been shipped out.
We accept return on products. Customer has the right to apply for return within 15 days after delivery. Please contact firstname.lastname@example.org for return validation and make sure to follow the return instructions. Write your order number on the package, like FD0001 to make your package be recognized easily, so we can solve your problem as soon as possible. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. When you do returns we recommend that you obtain proof of postage or use a recorded delivery service via a courier company, as we are unable to take responsibility for packages lost in post. We do not accept liability for any product(s) that are damaged in transit during the return process so please ensure that the packaging and delivery method are secure. To complete your return, we require a receipt or proof of purchase.
Note: Please contact us before sending the item back to us for a refund. We do not accept returned items that were sent back by you directly without checking with us first.
There is refund amount difference between prescription glasses and non-prescription glasses. You'll get full refund of non-prescription glasses. The prescription optical glasses, and all the glasses in the prescription are customized. Due to the specialized nature of prescription lens and customized lenses are non-refundable. We’re not responsible for prescriptions that are incorrect due to the customer providing inaccurate prescriptions or pupillary distance (PD) measurements, or any other inaccurate information. The extra shipping costs are non-refundable once the package has been shipped. If you receive a refund, the cost of shipping will be deducted from your refund. Once we received and confirmed your returned item, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. We will issue refund after your reconfirmation. Refunds will be issued in the same form of payment used for your original order.
Late or missing refunds
If you haven’t received a refund after a few days, please contact your credit card company because it may take some time before your refund is officially posted. If you’ve done all these steps and still haven’t received the refund. Please contact email@example.com.Returns Address:
14 Troy Hills Rd, Whippany NJ, US 07981
Recipient: Oo8ptical Return Team
Tel: (323) 484-8459
Online service time: 9:00 am to 6:00 pm CST office hours